Abstract
Background: The advancement of technological tools fosters constant change in nursing education. Institutional help desk reports classify data sets based on topic and source. These aggregate data may be useful in supporting nursing faculty adaptation to technological change.
Purpose: In an endeavor to identify and address persistent barriers to technological adaptation by nursing faculty, help desk data were reviewed to identify trends and implications of such trends.
Methods: Within the context of a single-purpose, private nursing college, the findings of help desk reports were assessed to identify the source of technological barriers and potential paths toward addressing these barriers.
Results: The help desk reports identify pronounce areas in which faculty frequently seek assistance. In addition, the reports disclose unique tendencies in nursing faculty to collaborate with peers for assistance.
Conclusions: The trends identified within the records provide an evidence-based foundation for efforts to support effective faculty development interventions.