Authors

  1. Scott, Margo Preston MSN, NPD-BC
  2. Bautista, Marie Graziela F. MSN, RN, CPAN, CAPA
  3. Mann, Stefanie MS, NPD-BC
  4. DeVaughn-Bradley, Shamaica MSN, RN
  5. McFarland, Nathan MSA, MAL

Abstract

A complex healthcare environment requires an optimal nursing skill mix at a reasonable cost to sustain safe, quality, and efficient patient care. An innovative, unlicensed assistive personnel residency program was developed to fill open positions with a skillful, confident, and engaged clinical technician workforce. The program resulted in highly skilled and confident clinical technicians, a 4% increase in engagement scores, and a 14% increase in retention rate.