Evaluating Training Programs: The Four Levels
Kirkpatrick, D. L. & Kirkpatrick, J. D. (2006). San Francisco, CA: Berrett-Koehler Publishers, Inc. Hardbound, ISBN-10:1-57675-348-4, ISBN-13:978-1-57675-348-4, 360 pages, US $49.00.
Reviewed by:
Maureen Archibald, MS, RGN, RMN, RN
Lead Clinical Practice and Professional
Development Coordinator
University of Maryland Medical Center
Baltimore, Maryland
The purpose of this third edition of this book is to provide the reader an opportunity to update their understanding of the classic four-level evaluation model and demonstrate application of the model through a variety of case studies. The credentials of the authors are ideal for this subject, one being the original creator of the four-level model and the other being his son, who is responsible for providing certification programs on the model.
The book is organized into two parts: a review of the model and case studies of implementation. In part 1, the authors review the evaluation model, breaking down into a focused cohesive review of each level, dedicating a chapter to each level and a chapter to implement the model. The cohesion does not translate to the last three chapters of part 1. These chapters do not seem to fit within the purpose of part 1, discussing managing change and e-learning as opposed to evaluation. The chapter reviews of each level appear too brief for the new trainer and too basic for the experienced trainer, missing the mark by spending time discussing in-depth techniques that the authors identify as impractical to use in the real setting. The summary at the end of each of the first seven chapters is an effective translation of the information. The reader would have benefited more had this format continued through the rest of the chapters.
Part 2 of the book consists of 16 case studies, from a diverse range of companies who have implemented the model. The case studies demonstrate implementing the model from one level of evaluation to implementing all four levels of evaluation: reaction, learning, behavior, and results. In addition, throughout the book, the authors use an abundance of ideas, tables, and examples, which the reader is free to take, use, or adapt for their own company. Through this multifactorial approach, the reader is able to translate the purpose and content of the book to practice regardless of the field of industry or service.
The benefit of this book is the insight it provides into how to translate the model to practice. The book will not provide an in-depth understanding of the model; the reader should know the model before beginning the book. The case studies demonstrate the practicality and value in comprehensive evaluation of educational events across a diverse group of trainings, participants, and learning environments. These are useful adaptable tools, which are free of copyright, to assist the evaluation journey. This book is a good addition to an educator's library for the tools and implementation practicalities contained within the case studies.
Disclaimer: The author has disclosed that she has no significant relationships with, or financial interest in, any commercial companies pertaining to this review.