Keywords

disruptive behavior, focus group, nurse and physician disruptive behavior, qualitative study, workplace aggression, workplace incivility, workplace violence

Authors

1. Walrath, Jo M. PhD, RN
2. Dang, Deborah PhD, RN, NEA-BC
3. Nyberg, Dorothy MS, RN

Abstract

Disruptive behavior in healthcare has been identified as a threat to quality of care, nurse retention, and a culture of safety. A qualitative study elicited registered nurse experiences with disruptive clinician behavior in an acute care hospital. A conceptual framework was developed to provide a structure for organizing and describing this complex construct that includes 4 primary concepts: disruptive behaviors and its triggers, responses, and impacts.