Abstract
Late yesterday, I received a terrible shock. I e-mailed a colleague in another one of our agency's offices, about 60 miles from the office where I work, asking her to review an educational plan I was developing for our agency's Outcome and Assessment Information Set-C follow-up training. She responded she didn't have time to do the review for at least several days because she was feeling overwhelmed, not only with work responsibilities, but because, as I may I have heard, "We lost Cathy Smith (not her real name) last night."