The purpose of this presentaiton is to present patient satisfaction results, gastrointestinal (GI) lab departmental challenges, and the continual efforts at improvement in a university setting. The presenters have had a tremendous improvement with patient satisfaction through huge departmental changes and interdepartmental collaboration. As a result, their unit was recognized and chosen by the hospital administration as one of the selected departmental successes.

The hospital-based GI unit highlighted in this presentation is composed of 12 recovery rooms (both are utilized for holding/recovery), six procedure rooms (including the fluoro room for endoscopic retrograde cholangiopancreatography [ERCP]/lap banding and endoscopic ultrasongraphy [EUS]). There are two GI lab satellites staffed four days a week for outpatient procedures with a maximum of eight cases each day. More than 35 cases are performed each day in the main unit. Working with more than 30 doctors is a great challenge, but staff are committed and fulfilled as they work together in reaching their primary goal of patient satisfaction.

Section Description

We are pleased to present the abstracts from sgna's 36th annual course, SGNA: your gateway to opportunity. The diversity of these topics certainly reflects the richness and breadth of our specialty. in keeping with the tradition of the annual course, we hope the following abstracts will encourage discussions for improving nursing practice and patient care outcomes.