Keywords

call bell, patient assessment, performance improvement, patient satisfaction, quality of care

Authors

1. Roszell, Sheila MSN, RN-BC
2. Jones, Cheryl B. PhD, RN, FAAN
3. Lynn, Mary R. PhD

Abstract

Based in the center of nursing activity, the nurse call system has potential to gather basic data such as the number of calls and the response time. Analyzing this information may shed light on performance and patient satisfaction. This study used a correlational design to examine results from a patient satisfaction survey administered at discharge in relation to the number of call bell requests from the patient's room and call bell response time.