Abstract
Hospitals are interested in customer service and customer feedback about their hospital stay. The goal is to have loyal customers who return if they are sick again. Hospitals survey discharged patients and analyze this survey information carefully. Dietitians have not always valued this process in the past. As important members of the patient care team, dietitians can gain valuable evaluation of their services and begin to manage the improvement of their services by encouraging and listening to patient opinions, from a variety of sources.