Keywords

emergency department, patient satisfaction, quality, validity

Authors

1. Davis, Barbara A. PhD, RN
2. Kiesel, Cynthia K. BSN, RN
3. McFarland, Julie BSN, RN, OCN
4. Collard, Adressa BSN, RN
5. Coston, Kyle BSN, RN
6. Keeton, Ada BSN, RN

Abstract

Having reliable and valid instruments is a necessity for nurses and others measuring concepts such as patient satisfaction. The purpose of this article is to describe the use of convergence to test the construct validity of the Davis Consumer Emergency Care Satisfaction Scale (CECSS). Results indicate convergence of the CECSS with the Risser Patient Satisfaction Scale and 2 single-item visual analogue scales, therefore supporting construct validity. Persons measuring patient satisfaction with nurse behaviors in the emergency department can confidently use the CECSS.