Keywords

newcomer socialization, organizational citizenship behavior, psychological contracts, soft skills, workplace deviant behavior

 

Authors

  1. Pulich, Marcia PhD
  2. Tourigny, Louise PhD

Abstract

More than ever, today's health care employees must perform their jobs as efficiently and effectively as possible. Job performance must integrate both technical and necessary soft skills. Workplace deviant behaviors are counterproductive to good job performance. Various deviant behaviors are examined. Areas and strategies of managerial intervention are reviewed which will enable the prevention or modification of undesired employee behaviors.