Authors

1. Maurer, Marsha MS, RN
2. Browall, Pamela MS, RN
3. Phelan, Cynthia MS, RN
4. Sanchez, Sandra MSN, RN
5. Sulmonte, Kimberlyann MHA, RN, CPHQ
6. Wandel, Jane MS, RN
7. Wang, Allison BA

Abstract

A daily management system (DMS) can be used to implement continuous quality improvement and advance employee engagement. It can empower staff to identify problems in the care environment that impact quality or work flow and to address them on a daily basis. Through a DMS, improvement becomes the work of everyone, every day. The authors of this 2-part series describe their work to develop a DMS. Part 2 describes the implementation and outcomes of the program.