Keywords

Communication, Delivery of Health Care, Program Evaluation, Quality Indicators

 

Authors

  1. Eisert, Shelly L.
  2. Bartlett Ellis, Rebecca J.
  3. Geers, Jennifer W.
  4. Werskey, Karen L.

Abstract

Abstract: This article describes an innovative approach to using national measures of patients' perspectives of quality health care. Nurses from a regional simulation consortium designed and executed a simulation using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to prepare nurses to improve care and, in turn, enhance patients' perceptions of care. The consortium is currently revising the reporting mechanism to collect data about specific learning objectives based on national quality indicator benchmarks, specifically HCAHPS. This revision reflects the changing needs of health care to include quality metrics in simulation.