Authors

1. Gaston, Teresa DNP, RN
2. Short, Nancy DrPH, MBA, RN
3. Ralyea, Christina DNP, MS-NP, MBA, OCN, NE-BC
4. Casterline, Gayle PhD, RN

Abstract

Teamwork is an essential component of communication in a safety-oriented culture. The Joint Commission has identified poor communication as one of the leading causes of patient sentinel events. The aim of this quality improvement project was to design, implement, and evaluate a customized TeamSTEPPS(R) training program. After implementation, staff perception of teamwork and communication improved. The data support that TeamSTEPPS is a practical, effective, and low-cost patient safety endeavor.