Authors

1. Wharton, Glenda MSN, RN, NE-BC, CENP
2. Berger, Jill MSN, MBA, RN, NE-BC
3. Williams, Tracy DNP, RN

Abstract

In response to patient care quality and satisfaction concerns, a hospital determined the need to change the care delivery model on some inpatient units. Two pilot units adopted 2 different models of care. The authors describe the change project, successful outcomes, and lessons learned.