Authors

1. Bitzas, Vasiliki MScN(A), RN, CHPCN(C)
2. Calestagne, Paula P. BA
3. McVey, Lynne MScN, RN
4. Lapointe, Bernard MD

Abstract

This article describes how a series of patient satisfaction surveys on a palliative care unit were used to help influence the care provided to patients and their families. Innovative interventions aimed at addressing areas of lower satisfaction identified in the initial survey are described. The results from a follow-up survey provided the opportunity to evaluate whether our interventions were effective in improving patient satisfaction and highlight new areas of concern needing to be addressed.