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Featured Articles

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  Assessing the Appropriate Use of Metformin in an Inpatient Setting and the Effectiveness of Two Pharmacy-Based Measures to Improve Guideline Adherence

  David W. Scotton MD,Heidi Wierman MD,Ann Coughlan MD,Megan Walters MD,Celine Kuhn MS

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  Culture-Related Service Expectations: A Comparative Study Using the Kano Model

  Fayez F. Hejaili MD,Lina Assad MD,Faissal A. Shaheen MD,Dujana H. Moussa MD,Ayman Karkar MD,Mona AlRukhaimi MD,Majdah Barhamein MD,Abdulkareem Al Suwida MD,Faris F. Al Alhejaili MD,Ali S. Al Harbi MD,Mohamed Al Homrany MD,Bisher Attar MD,Abdulla A. Al-Sayyari MBA, FRCP

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  Impact of Retail Walk-In Care on Early Return Visits by Adult Primary Care Patients: Evaluation via Triangulation

  James E. Rohrer PhD,Kurt B. Angstman MD,Joseph W. Furst MD

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  Medical Error Reporting in America: A Changing Landscape

  Kristine A. Karlsen PhD, NNP-BC,Thomas J. Hendrix PhD, RN,Maureen O'Malley PhD, RN

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  Patient Satisfaction: How Do Qualitative Comments Relate to Quantitative Scores on a Satisfaction Survey?

  Nicole R. Santuzzi MS, RHIA,Melanie S. Brodnik PhD, RHIA,Laurie Rinehart-Thompson JD, RHIA, CHP,Maryanna Klatt PhD

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  Team Effectiveness and Organizational Context in the Implementation of a Clinical Innovation

  Carol VanDeusen Lukas EdD,David C. Mohr PhD,Mark Meterko PhD

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  The Front Line of Patient Safety: Staff Nurses and Rapid Response Team Calls

  Joan D. Wynn PhD, RN,Martha K. Engelke PhD, RN,Melvin Swanson PhD