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Featured Articles

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  A Collaborative Model for Hospital-Based Cardiovascular Secondary Prevention

  Kenneth A. LaBresh ,Patricia A. Tyler

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  Ancillary Services in the Health Care Industry Is Six Sigma Reasonable?

  Peter A. S. Johnstone ,Julie A. W. Hendrickson ,Allison J. Dernbach ,Ann R. Secord ,John C. Parker ,Michael A. Favata ,Michael L. Puckett

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  Application of Attribute Control Charts to Risk-Adjusted Data for Monitoring and Improving Health Care Performance

  Marilyn K. Hart ,Kwan Y. Lee ,Robert F. Hart ,James W. Robertson

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  Citizens' Role in Health Services Kano's Model, Part 1

  Antoni Corbella Jané ,Salvador Maturana Domínguez

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  Citizens' Role in Health Services Kano's Model, Part 2

  Antoni Corbella Jané ,Salvador Maturana Domínguez

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  Influencing Physician Performance

  Alan P. Marco ,Debra Buchman

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  Reducing the Incidence of Nosocomial Pneumonia in Cardiovascular Surgery Patients

  Susan Houston ,Layne O. Gentry ,Vicki Pruitt ,Thanh Dao ,Firas Zabaneh ,John Sabo

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  St. John Health System and Patient Safety

  Francis Wilson ,Thomas Gentile ,Elliott Joseph ,Anthony R. Tersigini