Learn what to say to patients-and what NEVER to say to patients!! This high-energy interactive program will empower gastroenterology professionals with skills to dramtically improve the quality of interactions with patients. This will lead to highly satisfied patients and improved compliance. This workshop covers: opening/closing patient interviews, listening skills, empathic responding, questioning techniques, and top tips to educate patients with impact. Communicate your way to success!!

Section Description

We are pleased to present the abstracts from sgna's 36th annual course, SGNA: your gateway to opportunity. The diversity of these topics certainly reflects the richness and breadth of our specialty. in keeping with the tradition of the annual course, we hope the following abstracts will encourage discussions for improving nursing practice and patient care outcomes.