Interested in implementing just culture strategies in your organization? Below is a handy checklist of tips that are sure to assist your organization in becoming a fair, accusation-free environment.
[check mark] Avoid blame.
[check mark] Work on fixing the system, not the person.
[check mark] Steer clear of complexity in process design.
[check mark] Include redundancy, especially in high-risk procedures (checks and rechecks).
[check mark] Make expectations clear.
[check mark] Work to mitigate risk, such as fatigue, distractions, overload, and complexity.
[check mark] Always involve staff before making changes.
[check mark] Focus on process and behaviors, not on the outcome.
[check mark] Use coaching to correct knowledge deficit and risky behaviors.
[check mark] Use discipline for reckless behavior that puts patients at risk.
[check mark] Address skill issues-competency isn't optional.
[check mark] Use errors as a learning experience.
[check mark] Ensure solid orientation for new staff.
[check mark] Make sure that all staff members are up-to-date on practice issues and improvements.
[check mark] Be vigilant for system weaknesses.
[check mark] Proactively address system short- and long-term solutions.
[check mark] Remember that neither people nor systems are perfect.
[check mark] Talk about patient safety at every staff meeting.
[check mark] Staff "right" and provide contingency safety help if staffing isn't optimal.
[check mark] Consider why rules may be broken-maybe they're bad rules or there's pressure to work around the rule.
[check mark] Measure it.
[check mark] Emphasize that safety is everyone's job.1,2
REFERENCES