Abstract
This study utilized a self-administered questionnaire and qualitative face-to-face interviews with 3 pairs of residents and family members to gather their perceptions on changes in visitation practices due to COVID-19. The study analyzed qualitative data to identify themes in visitation practices (no visitation, phone, and video visits) and their impact on family members. The findings suggested that altered patterns of visits had negative effects on the emotions of residents' family members, particularly when there was no communication between them. The study recommended that long-term care facilities should provide more support for residents and their families during the pandemic.