Authors

1. Sulmonte, Kimberlyann DNP, MHA, RN, CPHQ
2. Bourie, Patricia Q. MS, RN
3. Carnevale, Kerry DNP, RN
4. Clark, Lauren T. S. MSN, RN
5. Joseph, Bridgid G. DNP, RN, CCNS
6. Midura, Michelle MBA
7. Wandel, Jane C. MS, RN
8. Maurer, Marsha L. DNP, RN, FAONL

Abstract

Our city was significantly impacted by the initial COVID-19 outbreak in the United States. We describe how members of our Quality and Safety team were able to leverage skills in relational coordination and process improvement to respond to rapidly changing needs in a flexible and effective way.