I was impressed with the documented improvement in skin care, pain management, and diabetes education outcomes after the implementation of the resource nurse program. It's a benefit to the program that the resource nurse isn't removed from direct patient care. Contact with patients can clearly show which areas or processes need improvement.

This model of education, the process of peer mentoring, and support for the staff will help to improve employees' practice and enhance the organization overall by reducing staff turnover due to job dissatisfaction.

Andrea Wright-Mattis, BSN, RN

Lake Worth, FL