Keywords

communication, nurse shift report, process improvement

 

Authors

  1. Athwal, Pam MSN, RN
  2. Fields, Willa DNSc, RN, FHIMSS
  3. Wagnell, Esther BSN, RN

Abstract

This article describes a clinical nurse-led initiative that changed the traditional group shift report in the conference room to a combination of a written report with a nurse-to-nurse verbal exchange at the patient's bedside. The new process resulted in less time spent in shift report, financial savings from reduced overtime, and a decrease in the number of patient falls and call lights during change of shift.