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Featured Articles

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  A Framework for Improving Access and Customer Service Times in Health Care: Application and Analysis at the UCLA Medical Center

  Catherine Duda DrPH,Kumar Rajaram PhD,Christiane Barz Dr rer pol,J. Thomas Rosenthal MD

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  Adoption of the ICD-10 Standard in the United States: The Time Is Now

  Alberto Coustasse DrPH, MD, MBA, MPH,David P. Paul DDS, PhD

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  Bibliometric Investigation on Preventive Medicine in North Korea: A Coauthor and Keyword Network Analysis

  Minsoo Jung PhD, MPH

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  Counteracting the High Cost of Low Morale in the Health Care Sector

  Suzanne Updegraff (Marketing) BS

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  Electronic Health Systems: Challenges Faced by Hospital-Based Providers

  Christina Farala Agno BA,Kristina L. Guo MPH, PhD

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  Improvement of Hospital Performance Through Innovation: Toward the Value of Hospital Care

  Casimiro Dias MPH,Ana Escoval PhD

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  Improving Organizational Climate for Excellence in Patient Care

  Edwin Arnold PhD, SPHR

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  Information Therapy: A Prescription for the Digital Era

  Cathy M. Andersen MPH, RHIA, CPHIMS

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  Succession Planning: Trends Regarding the Perspectives of Chief Executive Officers in US Hospitals

  Sandra K. Collins PhD,Richard C. McKinnies MS,Eric Matthews PhD,Kevin S. Collins PhD

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  The Affordable Care Act: The Ethical Call for Value-Based Leadership to Transform Quality

  Llewellyn E. Piper PhD, FACHE