Keywords

civility, cognitive rehearsal, communication tools, incivility, patient safety, uncivil behavior, work culture

 

Authors

  1. Black, Amy Conner DNP, APRN, FNP-C

Abstract

Abstract: Uncivil behaviors have detrimental consequences that can impact healthcare team cohesion, resulting in conflicts and poor teamwork. This article details civil and uncivil behaviors and how the latter affects healthcare, and provides a tool to prepare nurses for uncivil encounters.