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December 2008, Volume 38 Number 12 , p 61 - 63


  • Jennette Bergstrom RN, MSN
  • Lauren Fraser MD
  • Mick Quinn MPA
  • Heidi Wheeler RN, ANP-C, MS


Bergstrom, Jennette RN, MSN; Fraser, Lauren MD; Quinn, Mick MPA; Wheeler, Heidi RN, ANP-C, MS

Issue: Volume 38(12), December 2008, p 61–63 Publication Type: […& more: DOING IT BETTER: Putting research into practice] Publisher: © 2008 Lippincott Williams & Wilkins, Inc. Institution(s): Jennette Bergstrom is the director of acute care services at Parker Adventist Hospital in Parkland, Colo. In Denver, Lauren Fraser is the operations chief of the Colorado Permanente Medical Group, P.C., and Mick Quinn is a project manager in performance excellence at Saint Joseph Hospital. Heidi Wheeler is the clinical practice consultant for the department of medicine at Northwestern Memorial Hospital in Chicago, Ill.

OUR HOSPITAL TRANSFORMED the patient-discharge process, resulting in improved patient flow and patient satisfaction. To do this, we needed to improve nurse-physician communication and shift-to-shift bedside reporting and we had to schedule a date and time for discharge as part of the plan of care (PoC). ...

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