September 2008, Volume 38 Number 9 , p 24 - 24
Rude language and hostile behavior among health care professionals…poses a serious threat to patient safety and the overall quality of care, warns The Joint Commission (TJC) in a recent Sentinal Event Alert. So serious is the problem that TJC is introducing new standards, effective January 2009, requiring facilities to create and enforce a code of conduct for health professionals. The conduct code must define acceptable and unacceptable behaviors and establish a formal process for addressing disruptive behavior. Some 40% of clinicians remain passive during patient-care events rather than question a known intimidator, according to the Institute for Safe Medication Practices-just one example of how poor communication undermines patient safety.