February 2006, Volume 36 Number 2 , p 44 - 45
MIROS-SCHAFLE, SHARON RN, PN, BSN
As the new director and counselor at the Pregnancy Care Center, I expected unforeseen challenges. After all, each client who visited for a free pregnancy test had a unique story. Even so, the young woman I interviewed one brisk October morning challenged my people skills in ways I never anticipated.
The first client of the day, Jenna arrived without a sound. Looking up from my desk, I saw a teenager dressed in old jeans and a leather vest holding a worn cloth satchel. Tattoos scrolled down each arm, and a rather large dagger dangled from a pouch on her belt.
Jenna's hair—long, kinky, and wild—looked like it hadn't seen a brush in days. It fanned out from her face a foot or more in every direction. Rings dangled from piercings in her ears, nose, and lips.
I was abruptly aware that I was alone with a new client in a potentially threatening situation.
Saying a quick mental prayer, I smiled and greeted her. “Please have a seat,” I said. Motioning ...