June 2005, Volume 35 Number 6 , p 14 - 14
© 2005 Lippincott Williams & Wilkins, Inc. Volume 35(6) June 2005 p 14 Reluctant to change [ADVICE, P.R.N.: PAPERLESS CHARTING]
I'm a nurse-manager in a unit that's switching to a paperless documentation system. The nurses all like the new system, with one exception: Amy, an RN who's worked at this hospital for over 30 years. She's wonderful with patients but intimidated by computers. Although she's taken the training sessions, she refuses to use the new system consistently .
I believe in letting everyone learn at her own pace, but Amy is falling far behind the rest of the staff. What's the best way to handle this? —S.K., IOWA
Most of us are reluctant to change comfortable habits that have worked well for us in the past—even if someone comes along with a better idea. If Amy is nearing retirement age, her reluctance to embrace the ...