Keywords

Electronic access, HIV/AIDS, Information retrieval, Informatics competencies

Authors

1. CASHEN, MARGARET S. MS, RN
2. SKLAR, BERNARD M. MD
3. NGUYEN, HIEN HOA T. MS, RN
4. JUST, MELISSA MLS
5. GALZAGORRY, GRACE MS, RN
6. BAKKEN, SUZANNE DNSc, RN, FAAN

Abstract

The objective of this project was to develop and implement electronic access to HIV/AIDS information resources at Glide Memorial Church in San Francisco, CA. This involved developing tailored Web-based access to the relevant information for the Glide Clinic patients. In addition, the project deployed workstations in 2 clinic areas and provided support to clinic patients as they learned to access the information resources. This article describes the experience with information retrieval in a clinic setting for underserved patients, including lessons learned, effective strategies, and anecdotes of effect on patients. Required nursing informatics competencies in this particular area are also addressed.